Dear new patient,
Welcome to Brilliant Medicine. As founder, I am honored and delighted that you have chosen Brilliant Medicine as part of your medical care. I strive to provide a blend of proven ancient East Asian Medicine with cutting edge modern advancements, and am committed to your treatment being successful. I look forward to partnering with you to address your health concerns, and will do all I can to ensure you achieve the most successful result possible for you.
The doctor-patient relationship creates a community of two. Because the western industrial medical complex is full of unconscious agreements regarding this relationship, regarding authority and power, it is of upmost importance in my clinic, that we state conscious agreements to offset default tendencies of harm.
~ Reya Born
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ Our Community Agreements:
You are the authority over your body.You have the right to question.You have the right to your own choices.You may name any dynamic that does not feel right to you.You may verbalize additional agreements that are important for you.I will not assume authority over your body.I will answer all of your questions to the best of my ability.I will honor your choices.I will respond, not react, to any and all feedback you choose to offer.
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ Consent + Partnership:
With your consent, and if you choose to continue receiving treatments from me, we enter into a partnership for your healing. Within this partnership, I will use the honored skills and technologies passed to me to the best of my ability for the best possible outcomes.
My general recommendation for your part of the relationship:
Take responsibility for your actions and choices.
Be involved in activities and contemplative practices that increase self awareness.
Try and resolve the conflicts in your life, internal or external, as quickly as possible to
avoid wasting emotional energy.
Accept and respect yourself. Learn to be at ease with yourself when you are alone.
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ This welcome letter is offered to acquaint you with the office policies Brilliant Medicine and answer questions you may have regarding clinic practices.
Acupuncture is a wonderful complement to Western medicine, and vice versa. For serious, undiagnosed problems, you may need to see a primary care physician as well. My diagnosis and treatment will be aided by your Western diagnosis. And I am happy to collaborate with your other medical care providers to offer you the best treatment possible. For serious conditions, it is important to cover all the basis. I can provide complementary care for conditions that require a physician’s attention – for instance, I often treat patients for the side effects of chemotherapy. In all cases, although I can advocate for you, it is of great benefit if you take responsibility for your own health.
Many new patients want to know what to expect during acupuncture treatment. With the insertion of needles you may feel certain sensations, some of which may be pleasant and others uncomfortable. You may feel a dull ache, tingling sensation local to the needle or elsewhere in the body, a sensation of fullness, energy moving through the body, relaxation, or a sensation of tightness. That is all normal. My technique is quit subtle, you mostly will feel nothing at all. But if you feel anything sharp or uncomfortable, just let me know. We will be communicating through all procedures. I will not do anything you have not consented to. Also, after treatment you may feel grounded, relaxed, and possibly “spacey”. That’s normal with acupuncture.
During the intake, you will be asked many questions, some related specifically to your complaint and others seemingly unrelated. Traditional East Asian Medicine invites the entire person be taken into consideration so we can determine what is causing the condition or disease. We treat the whole person, not just the symptom.
As with any medical treatment, healing with acupuncture is a process. Certain conditions may take time and are influenced by many factors. Over time, things should improve and if necessary, we will adjust your treatment plan as we proceed. Also, positive changes to your condition can happen faster than anticipated, so enjoy them!
Ask questions whenever you do not understand your treatment or medical advice.
Massage is a wonderful compliment to Acupuncture and vice versa. Here at Brilliant Medicine you have the unique opportunity for massage to be part of your integrated care. It can either be a stand alone treatment or work in concert with you ongoing East Asian Medical care. Stephanya and Reya offer coordinated care when in best interest of you as a patient and client.
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ Accessibility Statement
In order to help you evaluate the accessibility of our building and office, we offer the following information:
The clinic is in the Saturn Building in downtown Fremont.
Fremont is a hub of bus lines. And light rail will come here in 2042 😃 .
There is a parking lot with 3 accessible parking spots and a ramp to the lobby door. These parking spots are rarely full. The entire parking lot is free but it is also first come first serve. Access to parking lot is off of 34th avenue, on the north side of the building.
The clinic is on the 4th floor. The building has an ADA elevator and ADA bathrooms.
The bathrooms in this building are gendered. Please use your bathroom of choice.
The doors to the office are wide enough for a wheelchair. We have a hydraulic lift massage table. We often treat patients in the chair if that is more comfortable.
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴
Clinic Requests
Fragrance Free Zone:Many of our patients are sensitive to smells. Please avoid wearing any perfume, cologne, or scented lotions to your appointment. Although we cannot always predict the scents of the building, we do not use fragrance within the treatment space. We do have aromatic chinese herbs and herbal products here. All natural!
Cell phones and electronics:Out of consideration for others, please completely turn off your mobile devices or put them in silent mode upon entering the clinic space.
Music/Sound:We may have music playing; please let us know if and when this is not helpful for you. Please do not speak loudly. Keep voices down to a minimum to maintain the relaxing environment for all.
∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ ∴ Tips/preparation for treatments:
Wear loose fitting clothes that can be easily rolled up above your elbows and knees. Also, you may need to expose your abdomen from your rib cage to the top of your hips, so avoid one piece suits or dresses.
Be sure you have eaten at least a light meal within a few hours prior to arriving.
Avoid alcohol on the day of your treatment.
Avoid overeating immediately before treatment. Being over-hungry or undernourished increases the
risk of nausea or dizziness. This is very rare.
Drink plenty of water and stay hydrated after your appointment
For best results, avoid strenuous activity immediately following a treatment. Set
aside enough time so that you are not rushing to and from your visit. Physical strain
immediately before or after acupuncture can weaken your body.
Keep a positive attitude and EXPECT positive results. As we follow through on your treatment plan, look for signs of improvement and take encouragement from them.
Build an attitude that expects positive results and know that profound healing is possible. Your belief and expectation has an incredibly strong influence on your body, and is a key factor in healing. That said, also use honesty and communication to let me know if the treatment is not meeting your expectation.
Payments, Insurance and Cancellation Policy
Payments: Invoices are sent at time of service and payment is required at time invoices are received. All major credit cards accepted, including HSA cards. There are cash discounts for acupuncture treatments. Please bring massage tips in cash at time of service.
Insurance
We no longer participate in any insurance network (Reya is considered an ‘Out-of-Network’ provider). If you have out-of-network acupuncture benefits, we can provide you with a “super bill” for services rendered that you can submit to your insurance company. We submit PIP claims for car accidents
Cancellation/Late Policy
If you cancel with less than 48 hours notice, you will be charged a $50 fee. If you miss a booked appointment completely, you will be charged the full price for the appointment. If you are more than 20 minutes late for an appointment, it will be considered a no-show and charged.
Non-Refundable Payment Policy
All services and herbs purchased are non-refundable. No refunds will be provided for the full or partial price for any used products or services
Thank you once again for selecting Brilliant Medicine for your care. Should you have any specific questions that have not been answered, please do not hesitate to ask.
